We ship our products across Australia with standard and express shipping options available through Australia Post.

Our shipping rates are calculated based on weight (kg).

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order.

Once your order is fulfilled, you will receive an email notification with your tracking information.

Shipping fees are non-refundable in the case of returns.

At The Endo Shop, we put in a lot of effort to ensure that your orders are dispatched on the same day. We aim to provide a prompt and timely service because we understand how excited you are to receive your products!

After your order has been dispatched, allow for the shipping times listed below.

Australia

Australia Post Express 

1-3 business days

Australia Post Standard

2-7 business days

New Zealand

Australia Post Express

4-8 business days

Australia Post Standard

8-15+ business days

USA

Australia Post Express

3-7 business days

Australia Post Standard

10-15+ business days

Europe

Australia Post Express

3-7 business days

Australia Post Standard

10-15+ business days

Asia

Australia Post Express

2-8 business days

Australia Post Standard

6-15+ business days

Can I update my order? 

If you need to make any updates to your order, you can do so only before it has been shipped. Once dispatched, we won't be able to modify shipping information, upgrade shipping options, or add/remove items. Therefore, we advise you to double-check your order details before placing it. 

If you've made a mistake, please email us within an hour of placing your order at info@theendoshop.com, and we'll do our best to make any necessary changes before dispatching. However, if you contact us after that window, we won't be able to guarantee that we'll be able to update your order, and you may be charged a redelivery fee.

Do you ship to PO boxes?

We ship to PO Boxes in Australia through Australia Post. However, some carriers may not deliver to PO Boxes, and we will notify you and make alternative arrangements for delivery.

How do I track my package during shipping?

The carrier will provide you with tracking information once your package is dispatched.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

If your country is not available at checkout for a global shipping request, please send an email to info@theendoshop.com.

It is important to note that duties and taxes are not included for orders outside of Australia. Hence, your local customs authorities may charge import tax and duty upon delivery.

We suggest you check the customs laws in your country before making any payment.

IMPORTANT NOTE : SOME OF OUR PRODUCTS CONTAIN LUPINS AND OTHER NATURAL GRAIN PRODUCTS AND AS SUCH MAY BE SUBJECT TO QUARANTINE IF BEING SHIPPED INTERNATIONALLY. PLEASE CHECK WITH LOCAL CUSTOMS BEFORE ORDERING FROM ANY COUNTRY OUTSIDE OF AUSTRALIA IF ANY ITEM NEEDS TO BE TREATED OR DESTROYED BY CUSTOMS THE CUSTOMER IS LIABLE TO PAY OR FORE-FIT COSTS ASSOCIATED WITH THIS. 

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@theendoshop.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@theendoshop.com

Damages and issues 
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as chocolate & tea), custom products (such as special orders), and personal care goods (such as period underwear). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@theendoshop.com.